Frequently Asked Questions
We use premium ingredients including shea butter,Tallow, jojoba oil, rosehip extract, vitamin E, and essential oils. All ingredients are ethically sourced from sustainable suppliers. Each product is carefully formulated to deliver maximum efficacy while respecting your skin's natural balance.
All of our products are cruelty-free — we never test on animals, and we only work with suppliers who share that commitment. However, not all of our products are vegan. Some formulations contain animal-derived ingredients such as tallow and goat milk, which are ethically sourced and chosen for their exceptional skin-nourishing properties. Each product page clearly indicates whether a product is vegan-friendly, so you can make the right choice for your values.
We partner with ethical suppliers and farms across the UK and Europe, prioritising natural ingredients, responsible sourcing, and full traceability. While not all of our products are certified organic, every formulation is crafted with care — using high-quality ingredients selected for their purity, sustainability, and effectiveness. We maintain long-term supplier relationships and conduct regular audits to uphold consistent quality and ethical standards throughout our supply chain.
For best results, follow this routine: cleanse with our gentle cleanser, apply toner, use our serum, apply moisturiser, and finish with SPF during the day. At night, you can use a richer night cream. Start with once-daily application and gradually increase to twice daily as your skin adjusts. Each product page includes detailed application instructions tailored to that specific product.
Absolutely! Our products are designed to work synergistically. We recommend starting with a basic routine (cleanser, moisturiser, SPF) and gradually adding serums and treatments. Allow 2-3 weeks between introducing new products to monitor how your skin responds. If you have sensitive skin, introduce products one at a time with at least a week between additions.
Most customers notice improvements in skin texture and hydration within 2-4 weeks of consistent use. More significant changes like reduced fine lines or improved clarity typically appear after 6-8 weeks. Skincare is a journey—consistency is key. Results vary based on individual skin type, age, and environmental factors.
We offer a 14 day money-back guarantee on unopened products in original condition. Due to hygiene regulations, opened skincare products cannot be returned unless defective. If you're unsatisfied with a product, contact our customer service team and we'll arrange a full refund or replacement.
UK orders typically arrive within 2-3 business days. EU orders usually take 5-7 business days, while international orders may take 7-14 business days depending on your location. All orders include tracking information so you can monitor your delivery. We use Royal Mail and DPD for reliable, insured shipping.
Yes! We offer free UK shipping on orders over £50. For orders under £50, standard shipping is £3.95. International shipping rates are calculated at checkout based on your location and order weight. We also offer express shipping options for urgent deliveries.
Store all products in a cool, dry place away from direct sunlight and heat. The ideal temperature is between 15-25°C. Keep bottles tightly sealed when not in use to prevent oxidation. Avoid storing products in bathrooms with high humidity, as moisture can compromise product integrity. Properly stored products maintain their efficacy for the full shelf life.
All our products have a shelf life of 24 months from the date of manufacture. Once opened, we recommend using products within 12 months. Some natural products may have slightly shorter shelf lives — check individual product pages for specific information.
Yes! Our products are travel-friendly. Liquids and gels must comply with TSA regulations (100ml or less for carry-on). We offer travel-size versions of our most popular products, perfect for testing or taking on trips. Solid products like balms and butters have no liquid restrictions and are ideal for travel.
Yes, our entire range is formulated to be gentle on sensitive skin. We avoid common irritants like synthetic fragrances, essential oils in high concentrations, and harsh chemicals. If you have very reactive skin, we recommend doing a patch test first. Our Sensitive Skin Collection is specifically designed for easily irritated skin types.
Absolutely! We have products specifically formulated for oily and combination skin types. Our lightweight serums and oil-free moisturizers won't clog pores or leave a greasy residue. Look for our 'Balancing' collection, which uses mattifying ingredients like niacinamide and clay to control excess oil while maintaining hydration.
Our pricing reflects the quality of our ingredients and our commitment to ethical practices. We use concentrated, active ingredients that deliver visible results—not fillers or water. Our small-batch production ensures freshness, and we invest in sustainable sourcing and fair-trade practices. You're investing in your skin's health and supporting ethical, sustainable beauty.
Ingredients
We are a nurse-founded, small-batch studio. Every ingredient earns its place — chosen to perform, not to pad a label. You will find the full INCI list on every product page so you always know exactly what you are putting on your skin.
What We Work With
Nourishing Butters & Oils
Rich in fatty acids and vitamins A and E. Deeply moisturises and supports the skin barrier, leaving skin soft and supple.
A dense, protective butter that locks in moisture and gives our body butters their signature melt-on-skin texture.
Lightweight for a butter, absorbs readily and soothes dry or irritated skin without a heavy residue.
Technically a liquid wax that closely mimics the skin's own sebum — balancing, non-comedogenic, and suitable for all skin types.
Thick and humectant-rich, it draws moisture to the skin and adds slip and glide to our formulations.
High in antioxidants and vitamin E, it absorbs quickly and helps protect against environmental stressors.
Traditional & Skin-Familiar Fats
A traditional, nutrient-dense fat whose fatty acid profile closely mirrors that of human skin. Used in our Velvet Tallow range for deep, lasting moisture that feels completely natural on skin.
Naturally rich in lactic acid, vitamins, and minerals. Gently exfoliates, soothes, and nourishes — particularly suited to sensitive or reactive skin.
Lightweight Face Oils
A plant-derived oil that is virtually identical to the squalene our skin produces naturally. Hydrates without heaviness and is suitable for all skin types including oily and acne-prone.
Cold-pressed and rich in essential fatty acids and natural vitamin A. Supports skin renewal, helps fade the appearance of scars and uneven tone, and absorbs quickly.
Brightening Actives
These ingredients work over time to target uneven tone, dullness, and the appearance of dark spots. Results are gradual and consistent use is key.
A stable, oil-soluble form of kojic acid. Inhibits melanin production to help brighten and even skin tone without the irritation of some other actives.
Contains glabridin, which helps suppress pigmentation and calm inflammation — making it ideal for sensitive skin prone to post-inflammatory marks.
A traditional brightening botanical with antioxidant and anti-inflammatory properties. Helps reduce the appearance of dullness and uneven tone.
A highly stable, oil-soluble vitamin C that penetrates effectively without oxidising. Brightens, protects against free radical damage, and supports collagen synthesis.
Antioxidants & Skin-Soothing Actives
A powerful antioxidant that protects skin cells from oxidative stress, supports healing, and extends the shelf life of our oil-based formulations naturally.
Exceptionally rich in carotenoids, omega fatty acids, and vitamins C and E. Supports skin regeneration and gives a natural radiance boost.
Deeply hydrating and soothing. Penetrates into the skin to attract and retain moisture, and helps calm redness and irritation.
Our Standards
We are cruelty-free — we never test on animals. We are not a fully vegan brand: some products contain animal-derived ingredients such as tallow or goat milk, while others are entirely plant-based. Each product page makes this clear so vegan customers can shop with confidence. Email hello@sybonel.com if you would like a list of our vegan options.