Shipping & Returns

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Dispatch & Processing

Processing Time

All orders are handcrafted and packed in small batches. Please allow 2–3 business days before dispatch.

Order Confirmation

You'll receive an email confirmation immediately after placing your order, and a dispatch notification with tracking once it's on its way.

✨ Orders placed after 12pm on Friday will be dispatched the following Monday. We do not dispatch on weekends or UK bank holidays.

Delivery Options

Service Estimated Delivery Cost
Royal Mail Tracked 48 2–3 working days after dispatch £3.95
Royal Mail Tracked 24 1–2 working days after dispatch £5.95
Free UK Delivery 2–3 working days after dispatch Free on orders over £50
🕒 Delivery estimates are provided by Royal Mail and are not guaranteed. Delays may occur during peak periods, adverse weather, or due to circumstances outside our control. We currently ship within the UK only.

Tracking Your Order

  • Once your order is dispatched, you'll receive a shipping confirmation email containing your Royal Mail tracking number.

  • Visit royalmail.com/track-your-item and enter your tracking number to follow your parcel's journey.

  • If your order hasn't arrived within 7 working days of your dispatch notification, please contact us — we'll investigate promptly.

Returns & Exchanges

Return Window

You have 14 days from the date of delivery to request a return on unused, unopened items in their original packaging.

Hygiene Policy

For health and hygiene reasons, we are unable to accept returns on opened skincare or personal-care products unless they are faulty.

Faulty or Damaged Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of receipt with photos and your order number.

Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

How to Request a Return

  • Email us at hello@sybonel.com with your order number and reason for return within 14 days of delivery.

  • We'll confirm eligibility and provide return instructions. Please do not send items back without prior authorisation.

  • Return postage costs are the responsibility of the customer unless the item is faulty or incorrectly sent.

  • Once we receive and inspect the returned item, your refund will be processed within 5–7 business days to your original payment method.

We recommend using a tracked service for returns, as we cannot be held responsible for items lost in transit.

Get in Touch

Our team is here to help. Whether you have a question about your order, a product, or anything else — don't hesitate to reach out.

Email Us Contact Form Full Refund Policy