Refund policy

Returns & Refunds

Changed your mind?
Under the Consumer Contracts Regulations, you have 14 days from the day you receive your order to tell us you'd like to cancel, for any reason. Email hello@sybonel.com with your order number. You then have a further 14 days to send the items back.

For hygiene reasons, this doesn't apply to items that have been unsealed or opened after delivery. Unopened items must be returned in their original packaging with seals intact.

If you're returning items because you've changed your mind, you pay the return postage. If you return your whole order, we'll refund the price of the items and the original standard delivery charge.

Something wrong with your order?
If an item arrives faulty, damaged, not as described or incorrect, email hello@sybonel.com as soon as possible with your order number and a photo. This applies to opened items too. You have 30 days from delivery to reject a faulty item for a full refund, and we'll cover the return postage. Your statutory rights under the Consumer Rights Act 2015 always apply, including on discounted items.

How to return an item

1. Email hello@sybonel.com with your order number and the items you're returning.
2. We'll reply with our returns address.
3. Please send your return by a tracked service and keep your proof of postage.

Refunds
We'll refund you within 14 days of receiving your return, or of you showing us proof you've sent it, whichever is sooner. Refunds go back to your original payment method and may take a few extra days to show, depending on your bank.